Electricity Meter
What should I do if I receive an estimated electricity bill? And how do I provide an electricity meter reading?
If your electricity supplier missed you when their meter reader called, you may receive an estimated electricity bill. If so, you can simply pay the estimated bill or provide them with an up-to-date electric meter reading, after which they can send you a revised bill. Providing an electricity meter reading ensures that you are paying the correct price for the electricity power you have used.
How do I obtain a refund for my electricity bill?
If you have just received an up-to-date electricity account statement based on accurate electric meter readings, you can usually request for any credit to be refunded. If you pay by direct debit, your electricity provider should be able to refund direct to your bank account… this will take 5-7 working days. For any other payment methods, your electric supplier may send you a cheque, which will take 7-10 working days to arrive. To request a refund, you should contact your energy supplier either by email or by phone.
I have an electricity pre-payment meter and I have a credit on my statement. What refund am I entitled to?
Prepayment electricity meters are designed so that you pay as you use your electricity. When looking at credit balances on your statement, check that the electricity meter reading is either an actual (a) reading or customer (c) reading. If it is then please contact your electricity supplier to discuss a refund. If it is an estimated (e) reading, please contact your electricity provider with an accurate electric meter reading, and they will send you a revised statement.
When should I contact my electricity supplier if I am moving house? And what information should I give?
If you are moving home, please be aware that your energy supplier usually needs at least 48 hours notice. Sometimes you can let them know quickly and easily by completing online forms. Alternatively, you can use the third-party home movers service which may also enable you to inform your bank, insurance companies, building societies that you are moving house.
Alternatively, you can call your electricity supplier and provide them with the following details:
- Your customer reference number(s)
- The date you are moving
- Where you are moving to
- An up-to-date electricity meter reading.